Dear all Customers,
Our Chinese new year( Spring Festival ) is coming soon. this year will be 28,Jan, 2017. so our factory will close from 15th, Jan to 20,Feb, 2017. we are working hard to stock more products all over the world. This month(Dec.2016), we will ship several containers to each warehouse( USA, EU, UK, AU, Canada) , so we can keep the product can be shipped from our warehouse in the next three holiday months. but this is only for retails business, if you want to place bulk order(more than 20 pieces) , you'd better tell us before 1,Jan, 2017, then we can try to ship to you, or you will have to wait till March, 2017. So please do some prepare in advance , we are so sorry for the inconvenience we bring to you . but this is the only chance our factory workers can stay with their parents and Children , so they want longer holiday. As a Chinese, we pay much attention to every Spring festival " Family Reunion" ， that is an very important part of our culture.
During our holiday, our sales department , service department and shipping department will work as usual. but they will reply you message , phone or email slower ,becuase they are at home but not in the office.
Thanks for your consideration.
Any help you need from us, please email to : firstname.lastname@example.org
-------Mars Hydro Team