MARS HYDRO PREMIUM WARRANTY

 

We follow strict development guidelines and quality standards and we fully stand behind our products. If you ever do have any issue with your unit we will resolve it quickly with our unbeatable customer service. We offer a 3 year extensive warranty on every grow light we carry. Buy with confidence,buy Mars Hydro.

 

 

SHIPPING DAMAGE ON ARRIVAL

Before you sign for your package,you need to verify if the light is in good condition. If the light was damaged in shipping,you need to help us by filing a claim of negligence against the shipping company and get it returned to us by refusing to sign for the lights. Once we get the damaged light,we will reship a new unit to you. If it is only a small problem,you can sign it,and we will give you some refund 10~20USD or we can give you some discount (5%~10%) on your next order.

 

 

 

 

DETAILS OF WARRANTY PROCEDURES

You can refer to the flow chart below to operate.

 Mars Hydro Warranty Procedure

 

 

Notes:If you qualified for and agreed to participate in our Grower Feedback Program , then we will extend the full warranty period from 3 months to 6 months for FREE! To register and know more info. please contact  info@mars-hydro.com   

Disclaimer:If the light has been tampered with or it is found that the damage is caused by the customer,there will be a repair fee associated with the return of your product. If the warranty seal is broken without our consent,your warranty becomes void. If damage has been caused by abnormal use,neglect (such as dripping water),wrong input voltage,dropping or breaking the light,disassembling of the light,etc,the warranty is void. Warranty coverage is ultimately left to the discretion of Mars Hydro. We reserve the right to refuse warranty repair or replacement service to anyone.

 

GROW LIGHT SERVICE &PARTS PRICE LIST

Below is the guideline to order parts or service after your warranty has expired. We stock 99% of all parts at each of our global service centers.(World Wide Service Centers:USA,UK,Germany,Australia,Canada,Czech Republic.)

Item No.

LEDs

Powersupply

PCB with LEDS

Reflector

Fans

Cable

Shipping

Labor

 

Reflector48

$0.5/pc

$14/pc

$43

$2.5/pc

$6/pc

$6/pc

$19

$20

 

Reflector96

$0.5/pc

$14/pc

$77

$2.5/pc

$6/pc

$6/pc

$24

$30

 

Reflector144

$0.5/pc

$14/pc

$106

$2.5/pc

$6/pc

$6/pc

$27

$35

 

Reflector192

$0.5/pc

$14/pc

$144

$2.5/pc

$6/pc

$6/pc

$32

$40

 

 

 

MARSⅡ400

$0.5/pc

$18/pc

$72

X

$6/pc

$6/pc

$26

$28

 

MARSⅡ700

$0.5/pc

$18/pc

$103

X

$6/pc

$6/pc

$28

$32

 

MARSⅡ900

$0.5/pc

$18/pc

$130

X

$6/pc

$6/pc

$31

$39

 

MARSⅡ1200

$0.5/pc

$18/pc

$169

X

$6/pc

$6/pc

$35

$43

 

MARSⅡ 1600

$0.5/pc

$18/pc

$214

X

$6/pc

$6/pc

$39

$50

 

 

 

MarsProII CREE128

X

$25/pc

$47/pc

$3.5/pc

$6/pc

$6/pc

$27

$32

 

MarsProII CREE256

X

$25/pc

$94/pc

$3.5/pc

$6/pc

$6/pc

$35

$43

 

 

 

MarsProII Epistar160

X

$25/pc

$78/pc

$3.5/pc

$6/pc

$6/pc

$29

$39

 

MarsProII Epistar320

  X   

$25/pc

$78/pc

$3.5/pc

$6/pc

$6/pc

$39

$43

 


*Please note:the PCB price do not include the LEDs 


Post Warranty Service

After your warranty has expired you’re welcome to send your light for repairs or purchase parts from us directly. You will be responsible for the shipping and parts costs for the repair or service.

 

 

 

Additional Service

According to the feedback from our distinguished customers,some lights are not available to send to the service center for warranty repairing when in significant growing stage. We would like to offer you used replacement lights in order to make the repair proceed temporarily.Used replacement lights conditions listed as below: A: We will charge  deposit before sending  replacement light out.
B:You will cover shipping fee of  replacement light to & from the service center. 
C: You must send back the replacement light in one week after received the fixed light.
D: We will full refund the deposit if the replacement light is in good condition.