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Regular Warranty Service

30 days Free return or replacement of faulty products after delivery under the condition of non-human damage.

5 years limited warranty for LED grow lights.

 

LED Grow Lights

1 year after delivery: Full Free warranty. Free components, free repair service, free shipping costs.

2-5 years after delivery: Limited warranty. Free components, the buyer is responsible for repair service and shipping costs.

Inline Fan

2-year warranty: Full Free warranty. [Operating conditions: ambient temperature around 25℃; Relative humidity 15-65%]

Warranty Procedure

Before you make any returns or warranty requests, send your order number, a photo or video of the faulty product, and a description of the faulty product to [email protected] Our engineers will assist you.

 

Additional Service

According to the feedback from our distinguished customers, some lights are not available to send to the service center for warranty repairing when insignificant growing stage. We would like to offer you used replacement lights in order to make the repair proceed temporarily. Used replacement lights conditions listed as below:

A. We will charge a deposit before sending the replacement light out.

B. You will cover the shipping fee of the replacement light to & from the service center.

C. You must send back the replacement light in one week after receiving the fixed light.

D. We will fully refund the deposit if the replacement light is in good condition.

 

Disclaimer:

1. If the light has been tampered with or it is found that damage is caused by the customer, there will be a repair fee to pay. If the warranty seal is broken without our consent, your warranty becomes void. If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, disassembling light, etc., the warranty is void. Warranty coverage is ultimately left to the discretion of Mars Hydro. We reserve the right to refuse warranty repair or replacement service to anyone.

2. For some old discontinued models, that we sell with the special clear stock price, we provide 3 months period of warranty. After 3 months, you may need to pay related fees for warranty service.

3. We only provide a warranty to customers who bought from the authorized stores, such as our official website, authorized Amazon/eBay store, retailer, distributor, agent.

4. Mars Hydro Grow Tents are FINAL SALE upon usage. If you have any problem with your tent when arriving/unpacking, please contact us right away, after use, we won't accept the warranty application. 

 

Warranty Service & Parts Pricelist

Below is the guideline to order parts or services after your warranty has expired. We stock 99% of all parts at each of our global service centers. (World Wide Service Centers: USA, UK, Germany, Australia, Canada.)

Item No.LED'sPowersupplyPCB With LEDsCable
SP150××××
SP250×49.5USD/pc×12USD/pc
SP3000×79.5USD/pc×12USD/pc
SP6500×157.5USD/pc331.5USD/pc12USD/pc
TS600××××
TS1000×38.5USD/pc52USD/pc12USD/pc
TSW2000×38.5USD/pc69USD/pc12USD/pc
TSL2000×38.5USD/pc65USD/pc12USD/pc
TS3000×49.5USD/pc×12USD/pc
FC3000×79.5USD/pc114USD/pc12USD/pc
FC4800×136.5USD/pc289.5USD/pc12USD/pc
FC6500×165USD/pc435USD/pc12USD/pc