To submit a warranty request, email [[email protected]]...

 

WARRANTY PROVIDED:

Subject to the exclusions set forth below, Mars Hydro warrants its LED Grow Lights, inline duct fans, heat mats, etc., to be free from defects in material and workmanship for a fixed duration from the date of shipment from Mars Hydro. Details are listed below:

 

●Most LED grow lights are covered by a five (5) year limited warranty, including:

• Within (1) year. Full-cover warranty: Free components, free repair service, free shipping costs.
• (1)-(5) years. Limited warranty: Free components, the buyer is responsible for repair costs and shipping costs.

●All inline duct fans and the iHub Smart Power Strip are covered by a two (2) year full-cover warranty.

●All heat mats, clip-on fans, the Water Pump (in the drip irrigation kits), and PH (TDS) meters are covered by a one (1) year full-cover warranty.

● Some specific models of LED grow lights: ADlite series, VG series, “TS600” & “SP150” are covered by an EXCEPTIONAL two(2) year limited warranty, including:

• Within (1) year. Full coverage warranty. A new lamp of the same model is provided free of charge. If the buyer wishes to exchange the product, he/she is responsible for any product upgrade costs that may be incurred.
• (1)-(2) years. Limited warranty: Offer trade-ins to get new LEDs at 30%-50% off.

●Voltage Alert: TS600 requires 110-120V or 220-240V. Damage from incorrect voltage is not covered. Verify before purchase.

●Non-electrical products ( and/or accessories): No warranty provided. If you receive a parcel with missing accessories or any damaged products due to logistics, contact us within 7 days for a replacement or for us to send out the missing items.

 

THE WARRANTY APPLIES ONLY WHEN:

●Sales are made through the Mars Hydro direct website, or authorized distributors or retailers, or authorized third-party platforms such as Amazon, eBay, Alibaba, Aliexpress, Cdiscount, etc.

●Products are installed in applications in which ambient conditions are within the range of intended operating conditions.

• LED grow lights - Ambient temperatures≦40℃ (104℉)
• Inline duct fans - Ambient temperature≦30℃ (86℉); Relative humidity≦65%
• Heat mats - Ambient temperature≦40℃ (104℉)

●Failure of the Products that is NOT a result of external causes, including acts of nature; human damage; improper or unauthorized use; or any other occurrences beyond Mars Hydro’s reasonable control. Adequate operation records must be provided

to Mars Hydro upon request to substantiate that the Products have failed to comply with the terms of this Limited Warranty.

 

PLEASE NOTE:

●Discontinued Mars Hydro grow lights[“ECO”, “ PROII”, “MARSI”, “MARSII”, “REFLECTOR”, “MARSCOB”]are no longer covered by warranty; replacement parts of them are unavailable as well. Please purchase alternatives.

●No warranty for non-electrical products such as grow tents, grow bags, drying racks, ducts, etc.

●Warranty claims regarding the Products must be submitted in writing within (30) days of discovery of the defect or failure to Mars Hydro post-sales[[email protected]] or an authorized sales representative.

●Products may be required to be returned for inspection and verification of non-conformance by Mars Hydro but no Products will be accepted for inspection, verification, or return unless accompanied by a “Return Request” from Mars Hydro solution team.

●Mars Hydro reserves the right to modify or discontinue this Limited Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any Products purchased after such modification or discontinuance.

 

Seel Shipping Insurance (Worry-Free Delivery)

We partner with Seel to offer Worry-Free Delivery shipping insurance, which you can add at checkout for extra protection. This insurance covers issues such as delayed delivery, lost packages, and significant package damage. (The above conditions are only a summary, not a comprehensive description of coverage. For detailed terms and eligibility, please refer to Seel’s official policy or contact Seel directly.)

Seel shipping insurance is provided by a third-party provider, Seel Inc. The merchant is not responsible for the terms, coverage, or claims related to this service. The insurance is optional and selected by the customer at checkout. By purchasing it, the customer agrees to Seel’s terms and conditions. The merchant shall not be held liable for any issues arising from the use or non-use of this insurance.

Orders that include Seel shipping insurance are eligible for a refund of the insurance fee only if the order is canceled prior to fulfillment. Once an order has been shipped or delivered, the insurance coverage is considered active and the insurance fee becomes non-refundable, regardless of any return or cancellation request thereafter.

After your order is successfully paid, you will receive an email from Seel containing your insurance details and the instructions to file a claim. If you need to file a claim for your order, please use the claim link provided in the confirmation email sent by Seel.

WARRANTY PROCEDURE:

Read before you submit any warranty requests. Mars Hydro Solutions Team will be at your service as soon as possible.

Contact Mars Hydro Solutions Team [[email protected]] with the following information readily prepared:

(1) Your Order information. Including your order number, purchase platform, and order email.

(2) A detailed description of the issue with pictures and/or videos.

(3) Photos of all labels on the original box. (if preserved)

(4) Associated proof of faulty/defective products. Photos and videos will help our team to provide a faster warranty service.

SUBSTITUTE-LIGHTING SERVICE

There may be times when your plants need lighting so badly that you cannot return a working LED grow light to Mars Hydro for inspection and repair, and Mars Hydro will provide you with temporary substitute lighting to carry out the warranty procedure without suspending your plant's growth.

(1) A deposit will be charged for the substitute lighting.

(2) You will be responsible for the round-trip expenses of the substitute lighting.

(3) The substitute shall be returned in one week after receiving the repaired light.

(4) The deposit paid at the beginning will be refunded once the substitute lighting is received and is in good condition.

 

Shipments Issued From China: Mars Hydro ONLY offers free components/accessories within 5 years on the condition that the buyer is responsible for all the costs incurred - including shipping costs, customs costs, etc.