MARS HYDRO RETURN POLICY
Mars Hydro wishes that every item is the perfect match for your cultivation. If you don't feel it's a good fit, we'll help you work through it. Contact Mars Hydro Service [[email protected]], we’ll respond within one business day regarding the following policy.
TERMS AND CONDITIONS OF RETURNS
• Only LED Grow Lights can be returned or exchanged. Returns and exchanges must be initiated within 30 days from the delivery date, must be in the same condition that you received them, and still be in the original packaging.
•Mars Hydro Grow Tents and the Grow Tents included within the Grow Tent Kits are FINAL-SALE items. Once received, no return service can be provided. However, if there are any defects, please contact us within 7 days of the arrival of the items and we’ll do our best to help.
•Once the return has been received by us, a full refund will be issued within 1~5 business day in your original form of payment.
•Unfortunately, we do not cover the charges of any returns arising from the buyer's personal will. If the item arrives damaged or defective(associated proof must be provided), we would issue a shipping label.
Read Before You Return:
1. Contact Mars Hydro Service [[email protected]] before returning any items. Please note: Items sent back without authorization may not be refundable.
(1) Have your order information ready. Including the order number, purchase platform, order email, and any other relevant information.
(2) Provide a brief description of the issue (if any). Photos and/or videos of the issue along with photos and videos of all labels on the original box are essential for us to proceed with your request as fast as possible.
2. Different regions have different return addresses. Be sure to request the correct return shipping information before returning any merchandise.
Shipments Issued From China: Once shipped, goods from China will not be accepted for return or exchange. Therefore, buyers need to confirm that the shipping address is correct and that you have the appropriate customs clearance capabilities before
purchasing. If the goods are unable to be delivered due to buyers’ reasons, we will not refund any fees paid.