Mars Hydro wishes that every item is the perfect match for your cultivation. If you don't feel it's a good fit, we'll help you work through it. Contact Mars Hydro Service [[email protected]], we’ll respond within one business day regarding the following policy.
TERMS OF RETURN
-Only LED Grow Lights can be returned or exchanged. Returns and exchanges must be initiated within 30 days from the delivery date, must be in the same condition that you received them, and in the original packaging.
-Mars Hydro Grow Tents and Grow Kits are FINAL-SALE items, once received, no return service would be provided. Therefore, if any defects, please contact us within 48 hours upon arrival of items, we’ll offer help.
-Once the return has been received by us, a full refund will be issued within 1~5 business days in your original form of payment.
-Unfortunately, we do not cover the charges of any returns arising from the buyer's personal will. If the item arrives damaged or defective(associated proof must be provided), we would issue a shipping label.
Read Before You Return:
1. Contact Mars Hydro Service [[email protected]] before returning any items. Please note: Items sent back without authorization may not be refundable.
(1)Have your order information ready. Including order number, purchase platform, order email.
(2)Provide a brief description of the issue (if any). Photos(videos) of all labels on the original box are essential for us to proceed with your request faster.
2. Different regions have different return addresses. Do request return shipping information before returning any merchandise.
Shipments Issued From China: Once shipped, goods from China will not be accepted for return or exchange. Therefore, buyers need to confirm that the shipping address is correct and that you have the appropriate customs clearance capabilities before
purchasing. If the goods are unable to be delivered due to buyers’ reasons, we will not refund any fees paid.