-We accept PayPal, credit card, debit, Western Union, Bank Transfer, Bitcoin.
-Steps to click: “check out with PayPal”- ”pay with debit or credit card”. Don’t need to create a PayPal account, then you can use your cards to pay.
-For Western Union/Bank Transfer, you can place an order on our website and not pay; then contact us at service@mars-hydro.com for our account address to pay to. For Bitcoin, pls contact service@mars-hydro.com directly, we’ll send you our Bitcoin address.
-Contact us at service@mars-hydro.com or online chat, we’re always here to help.
-The extra cost does not refer to the freight. It is cost differences for different countries, which contain shipping costs, storage costs, and labor costs, etc, especially for European and UK regions, we need to pay VAT as well.
-Shipment can be arranged within 1 business day. Usually 3-8 working days as shipping time when the item is in stock.
-You can check your account if you register on our website. We’ll also send a tracking number email to your email when the shipment is done.
-Please contact service@mars-hydro.com ASAP. Our service team will offer you steps and solutions.
We will ship from the China factory with extra shipping costs for countries we don't have a warehouse in. There will be import tax taken by local customs, pls notice. We currently have warehouses in the US, UK, AU, EU, CA, RU, JP. To these countries, we will ship locally. Details pls check out our SHIPPING POLICY page.
-Most European countries do not have to pay taxes.
(Including: Germany,Belgium,Luxembourg,Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta)
Others will need to pay tax and extra shipping costs.
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service@mars-hydro.com ASAP. Once your order has shipped, we cannot cancel/change for you.
- Log into your account to check your order status. There is 4 status: “Processing”, “pending”, “complete”, and “closed”.
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our warranty page for more details. If you have a product issue, contact solutions@mars-hydro.com, we’ll support you.
-We accept returns within 30 days upon arrival. Details check our return page. If you want to return an unopened package, pls contact solutions@mars-hydro.com for the following steps.
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stick the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
The old and new versions are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
-Yes, this is helpful if you want more blue/red lights.
-Pls contact us at info@mars-hydro.com, any business cooperation is welcomed!
-Please find the guidance in the following tables
Cautions When Applying the Above Heights And Dimmings.
| PPFD Required | General Cultivation | CO2 Cultivation | |||
| Seedling Stage | 100-300 μmol/㎡/s | 400 μmol/㎡/s | |||
| Vegetative Stage | 250-600 μmol/㎡/s | 400-800 μmol/㎡/s | |||
| Flowering Stage | 500-1050 μmol/㎡/s | 800-1500 μmol/㎡/s | |||
| Ambient Temperature | <= 30 ℃, Optimal: 26~27℃ | 30 ℃~35℃, max resistant: 36℃ | |||
| Light Schedule | |||||
| Seedling Stage | 18/6 ON/OFF | ||||
| Vegetative Stage | 18/6 ON/OFF | ||||
| Flowering Stage | 12/12 ON/OFF | ||||
Did not find what you're looking for? Check our blogs out! General Tips about LED grow light, FAQ1, FAQ2, FAQ3...more to come.
